Frequently Asked Questions

After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call 02084004829 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.

Yes, your chauffeur will monitor your flight and adjust the pickup time accordingly. If your flight arrives early, your chauffeur will aim to be there when you land.

If your flight details change, please inform us as soon as possible. We will update your booking accordingly and adjust your chauffeur’s arrival time to match your new schedule.

If your flight is seriously delayed and you don’t have new flight details yet, you should inform us as soon as possible. We will monitor your flight status and do our best to adjust your pickup accordingly. Once you have updated flight details, please provide them so we can reschedule your chauffeur service.

Our fares include 1 hour of parking for airport pickups. We also provide a 60-minute grace period from the time your flight lands. After this, additional waiting time and parking fees may apply.

For domestic flights, we recommend arriving at the terminal at least 2 hours before departure. For international flights, it’s best to arrive at least 3 hours before departure. However, check with your airline for specific recommendations, as some flights may require earlier check-in.